Terms and Conditions

By Booking will us you are accepting our Terms & conditions

Section Title

Bookings Deposits & Cancellations

Deposits are strictly non-refundable
Camping and Glamping 20% deposit is required to secure your camping booking,
Glamping is a minimum £50.00 deposit
Camping is a minimum £20.00 deposit,
The balance is payable in full 21 days prior to arrival.
Please be aware Bank holidays are a 3 Night Minimum Stay, and limited availability on EHU for weekend breaks.
Cancellation Once your holiday is booked, and is paid in full payments are strictly non-refundable and in the event of an early departure, refunds are only in exceptional circumstances, no refunds will be given due to bad weather or you decide to leave early.
We recommend you take out holiday insurance, many are offering very comprehensive cover.
You can request certain pitches, but we cannot guarantee that we can allocate you to the pitch requested.
We cannot guarantee that group bookings for Electric Hookups (EHU) pitches will be adjacent to one another, particularly for short/weekend stays, although we will always try our best to accommodate your request.
Sorry, we no longer take bookings for EHU and non-EHU together due to logistics.
Group Bookings:- Please visit Site behaviour before booking. 2023 we will take up to 5 families.
Please enquire before booking. enquiries@longthornsfarm.co.uk

Dogs & Children

Whilst we love having both to stay, there are a few rules to follow.
Dogs
Off the lead dog play area.
Please do not leave your dog in a tent or caravan unattended (in hot weather this is a welfare issue, and we are liable as you are camping on our property). Please also don't allow your dog to bark continually as this causes a disturbance to others.
Monkey World does not allow dogs in the park, so please make alternative arrangements for your dog if you are planning to visit. We have a list of dog sitters on our links page.
Please clean up after your dog and place bags in the bins provided.
Please ensure that dogs are on a lead at all times, when on the main campsite. (No exceptions )
We reserve the right to require the owner of any dog or pet considered a nuisance, or to be affecting the comfort of guests, to remove it from the farm
Children
We love children to be children, so we always leave space for them to play on grass areas, please do not allow them to run around other people's pitches.
Under no circumstances are any children or adults to enter the animal paddocks.
Please do not allow children under 12 in the facilities block unattended.

Quiet Time & Music

Music can be played at a low volume that won't disturb fellow campers, we reserve the right to ask for inappropriate or loud music to be turned off. Please respect this decision otherwise we will have no option but to change our policy.
Our quiet time is between 10 pm and 11 pm. By 10 pm all music must be switched off. After 11 pm the only sounds you should be able to hear are the owls hooting in the woods, our alpacas humming in the fields and the low murmurings of our guests enjoying some tranquil star gazing. In exceptional circumstances, we reserve the right to ask your party to leave, if you will have breached the terms of your contract no refunds will be forthcoming.

Recycling and Waste Policy

Please make full use of the Recycling facilities, we recycle plastic bottles, clean food containers, tins, paper, cardboard, and glass.

We have just signed a contract with Veolia, which has a policy of zero landfills.

Please place general mixed waste in the bins provided. Please ensure it is all bagged in a carrier or refuse sack, especially nappies, etc.

Please ensure that your site is left clean, tidy, and free of all rubbish.

Please take home punctured air beds, broken chairs, broken tents, or any other camping equipment, we do have the facility to dispose of these.

There are Ash bins provided around the site, please don't tip any ash under the hedgerows, this can be a fire hazard.

Site Location

Kite Flying

We are sorry but as we are located next to a gliding club this prohibits all flying of the kite's within 2km of the airfield

Strictly no Drones

General Conditions

Please be aware we are a working farm, and there is stock fencing, including barbed wire, on-site, and uneven ground.

We are lucky enough to be next to a Site of Special Scientific Interest (SSSI) which is a prohibited area (signs are posted next to our woodland walk). This is one of the country's very best wildlife and/or geological sites. SSSIs include some of the most spectacular and beautiful habitats: wetlands teeming with wading birds, winding chalk rivers, flower-rich meadows, windswept shingle beaches and remote upland peat bogs.

Arrivals & Departures

Please drive round to reception to be checked in, please have your booking reference ready, please do not drive straight on to a pitch, even if you can see your friends on site, this is to complete our booking system check-in procedure.
Camping
Arrivals:- Electrical Hook-up pitches are available from 2 pm unless other arrangements have been made.
Camping pitches are available from 12 o'clock onwards, the last arrival time is 8 pm.
Late arrivals by arrangement only.
Departures:- Electrical Hook up pitches strictly by 12 o'clock. Camping pitches by 12 o'clock. Late departure can be arranged on camping.
Glamping
Arrival TipeeCo's, Shepherds Huts & Eco Pods, will be ready for 4 pm unless other arrangements have been made,
Departure strictly by 10 am unless other arrangements have been made.

Speed and Safety

5 mph vehicle speed limit to be kept at all times.
Please observe all Working Farm and Health & Safety signs displayed.
All persons staying on or visiting Longthorns Farm campsite use the facilities provided entirely at their own risk. Longthorns Farm Campsite and its owners cannot accept any liability for loss, damage, or accident to persons or property.
Please shut the gates behind you at all times. They may be shut down for livestock reasons.
Children must be supervised at all times and kept within earshot and sight of a supervising adult at all times.
Please do not go into the animal paddocks without a member of staff being present.
Water
Cars, caravans, etc.. must NOT be washed on site. Please no paddling pools to be used on site. Please supervise children regarding the use of water.
Washing lines are not permitted. Please do not use the toilet or washing up facilities for the washing of clothes.
E scooters Quad bikes, trials bikes, and powered scooters are not permitted on the campsite, also please do not drive around allowing young children to sit on your lap and steer your car.
Late-night return to camp.
After 11 pm please leave your car outside the main entrance on the grass car park area and then walk quietly to your pitch.
Strictly no Taxis on-site after 10 pm.
Please be quiet walking through the campsite. Strictly no drop off's after 11.00 pm.

Fire Pits & BBQs

Barbecues may be used provided they are raised above ground level and must be placed at least 5 metres from any tent or unit.
Fire pits are available to hire, subject to our terms of hire, you may bring your own fire pit but must adhere to our terms of use, a small charge is payable to go towards our insurance. We no longer allow outside wood to be brought into Longthorns. All wood must be purchased from the reception.
No Fire Baskets, or lighting of fires directly onto the grass.
Fire pits and BBQs must be strictly 4 metres away from units and vehicles
In exceptionally hot weather please check with us before lighting your fire pit or BBQ due to the increased risk of fire spreading.
Strictly no gathering of wood from the surrounding woods for firewood, this is very important and anyone breaking this rule will be asked to leave Longthorns Farm immediately.
Please see our terms of hire for fire pits
In extremely hot weather, we reserve the right to cancel all Fire-pits on-site, all bookings either bring your own or hired from Longthorns will be refunded.

Site Behaviour

We are family campsite that has worked hard to retain this this ethos, and ask all guests to be respectful in their behaviour, and language.

Please be discreet when using torches at night. Please do not drive your cars to the toilets. If you do have mobility issues then please let us know in advance and we will do our very best to ensure that you are sited close to the facilities.

Water

Cars, caravans, etc.. must NOT be washed on site. Please no paddling pools to be used on site. Please supervise children regarding the use of water.

Washing lines are not permitted. Please do not use the toilet or washing up facilities for the washing of clothes.

Late-night return to camp.

Although we do not lock the front gate, we do ask that anyone arriving back after 11 pm leaves their car outside the main entrance on the grass car park area and then walk quietly to their pitch.

Strictly no Taxi on-site after 10 pm.

Group Bookings

2023 we will take up to 4 families

Please enquire before booking.enquiries@longthornsfarm.co.uk

If accepted each pitch must fill out a separate booking form and the payable deposit. These can be linked together using the group booking box,(Exactly the name MUST be used), we cannot be responsible for the misspelling of the group name. Strictly no group bookings under one name every guest must accept our T's & C's.

If as a group you are congregating on one pitch to sit together please select a pitch in the middle of your group, not one on the end next to another guest who is not in your party. Please be respectful to your neighbours.